Privacy Policy

Venus Collective Women's Health and Intimacy (“we,” “us,” or “our”) operates this website to provide information about our services and allow prospective patients to contact us or book appointments. This policy explains what we collect on this site and how we use it. We do not request or store Protected Health Information (PHI) on this website. For care-related information, please use your secure patient portal.

Information We Collect

• Contact details you submit (e.g., name, email, phone, message) via forms.
• Booking details you provide to our scheduling partner (e.g., appointment time, service type). Clinical intake and PHI occur in your secure portal, not on this site.
• Usage data like page views and clicks (via privacy-respecting analytics).

How We Use Information

• Respond to inquiries and coordinate appointments.
• Improve site performance, content, and usability.
• Maintain basic logs for security and troubleshooting.

What We Don’t Do

• We do not collect medical histories or PHI on this site.
• We do not sell your personal information.

Cookies & Analytics

We may use lightweight analytics (e.g., GA4 with privacy-conscious settings or a privacy-friendly tool) to understand traffic patterns. These tools measure engagement without building personal profiles.

Third-Party Services

We use trusted vendors to host the site, send emails, and manage scheduling. For example, appointment booking may occur through our partner (e.g., Healthie) and email delivery via a transactional email service (e.g., Postmark). These providers process limited personal data as our service providers and have their own privacy policies.

Data Retention

Contact submissions and basic booking records are generally retained for up to 24 months unless we need them longer for legal, operational, or security reasons. You may request deletion (see “Your Rights”).

Security

We use HTTPS and vendor best practices to protect information in transit and at rest. No method of transmission or storage is 100% secure, but we work to safeguard your data appropriately for a marketing/informational site that does not handle PHI.

Your Choices & Rights

• Request access, correction, or deletion of your contact details.
• Opt out of marketing communications at any time.

Children’s Privacy

This site is not directed to children under 13. We do not knowingly collect personal information from children under 13.

State & International Notices

This site is intended for users in the United States, primarily Massachusetts. If you access it from elsewhere, you do so at your own risk and consent to processing in the U.S.

Changes to This Policy

We may update this policy from time to time. The “Effective” date above reflects the latest version.

Contact Us

Venus Collective Women's Health and Intimacy LLC
Service area: Massachusetts (telehealth)
(508) 356-4966 · kelly@myvenuscollective.com

This page is for general informational purposes and is not legal advice.